We have achieved a Silver in the Cat Friendly Clinic Awards

The CFC programme has been developed by the International Society of Feline Medicine, the veterinary division of the leading feline charity International Cat Care.

Under the programme, a clinic has to prove rigorous adherence to a set of criteria which includes provision of facilities and demonstration of staff activities and attitudes aimed at reducing stress in cats, both as in-patients and out-patients.

The criteria includes having separated dog and cat waiting areas, feline-friendly hospitalisation cages, and veterinary equipment specifically for treating cats. Most importantly, staff are encouraged to approach and handle cats sensitively and respectfully. Clinics are expected to maintain high standards of veterinary care, including continuing to update their knowledge of feline medicine as new knowledge becomes available.

Nicola Mallon, the clinic’s Cat Advocate, was proud to receive the clinic’s Silver Cat Friendly Clinic accreditation: “We wanted to make sure that a trip to our clinic was as stress-free an experience as possible for our cat patients and their owners. Cats can get very anxious when taken out of their usual environment, and this can make owners reluctant to seek veterinary attention when their cat needs it. By undertaking Cat Friendly Clinic accreditation, we’ve committed to delivering high standards of cat care, with compassion and expertise.”

The International Society of Feline Medicine launched the Cat Friendly Clinic initiative to encourage veterinary clinics everywhere to make changes to improve the welfare of cats in their care. The programme advises clinics on how to make their environment as welcoming to cats as possible, as well as providing support in staff training, handling techniques and cat-specific client care.

Cat owners can find out more about International Cat Care and the Cat Friendly Clinic initiative at www.catfriendlyclinic.org

 

Facebook Widget

Polmont Veterinary Clinic Ltd
4.8
powered by Facebook
Linda Nimmo
Linda Nimmo
2022-02-01T19:12:32+0000
My chocolate Labrador Gwen was in for exploratory surgery last Monday. The vets thought it was a tumour. They didn’t give up and it turned out she had a stone in her bladder. One week on, she’s doing amazingly well and I just wanted to say thank you for not giving up on her. She’s my whole world and I’d be alone if it wasn’t for your kindness and perseverance. Thank you so very much x
Lauren Doherty
Lauren Doherty
2021-12-06T20:16:29+0000
Can't say enough positives about the wonderful care and choices we received when our beautiful cat Merlin developed what we think was cancer. He was sadly put to sleep several months later but the care we received made us feel like they loved Merlin just as much as we did. Thank you so much for looking after our boy all the way to the end and we will continue to come with our other cat and dog. Bless you all especially Nicki xx
Chloe Gray
Chloe Gray
2021-05-16T19:59:58+0000
So - eventually in a place where I can write this now. 2 weeks ago my cat was attacked and seriously injured by a dog, we had previously phoned this vets & was put on a waiting list as we have recently moved & this was now the closest vets to us. The attack happened around 11.30am on a Saturday morning. - as I said our cat had been attacked by a dog & was severely injured. She needed immediate emergency attention - we called the nearest vets (this one) & desperately asked if our cat could be seen as we need to rush her in. We were asked if we were a patient & I explained how we were on a waiting list but they were only 5 mins away & our cat was in a bad way & clearly in a LOT of pain. We were then told no - we couldn’t be seen as they close in 10mins. I again explained the serious nature of our situation only to be told again. - no they close in 10 mins & we would have to use our old vets. I had no time to argue as I was extremely upset & worried about our cat by this point - so I had to rush her 20mins away with her suffering to our previous vets. We actually had to drive past this practice to do this!! There is clearly NO concern for animals well being at this practice (if they had a fraction of care this would not have happened). We did not want any free treatment only emergency care for our pet. I honestly cannot believe a vets did this to such an emergency! I 1000% would NOT recommend this practice. Clearly no love for animals as they say. Shame on this practice! Our cat ended up passing away!
Kathleen Wallace
Kathleen Wallace
2020-05-01T14:24:22+0000
Thankyou for everything yous done for keira and zara. Take care and stay safe xx
Amy-Rose Wilson
Amy-Rose Wilson
2020-04-28T08:31:28+0000
I’ve been Polmont for years now, used to love this place and the staff. But after what I’ve just experienced I won’t ever use this vets again. Been told two infections on my dog isn’t emergency or cause for her to be seen and get treatment, wasn’t even offered treatment over the phone or anything. Was spoken too like I don’t know anything and spoke too in such a disgusting manner . I understand times are stressful but there was no need in how I spoken too or treated, I was simply trying to get my dog treatment that’s needed ,Thankfully another vets as agreed to see my poor dog and get her treatment as it is classed as an emergency.
Sally Martian
Sally Martian
2020-04-22T22:22:08+0000
Absolutely the best cat vets. Wonderful staff 🙂
Julie McCrann
Julie McCrann
2020-04-22T10:02:22+0000
I don’t have the words to express my appreciation for the folks at the clinic, they have looked after all of our pets with impeccable care. Allowing us the time to say goodbye to our cat during the current pandemic, along with prompt return of his ashes leaves me lost for words of appreciation for the team here Thank you to everyone here for being kind, caring and considerate when we needed it most.
Jessica Thomson
Jessica Thomson
2020-03-24T13:16:19+0000
On behalf of my two fur monsters and myself i just wanted to say how very pleased and happy we are to have yourselves as our vet family. We had an appointment this morning and even with all that is currently going on the customer service and time spent with us was as always amazing. Well done team Polmont, and many thanks for being there for our furry pets. Poppy and Tilly and hoomin Jess. x
Marilyn Smith
Marilyn Smith
2020-02-19T18:09:36+0000
Our first visit to the practise it was recommended by a friend. Rennie Mac was taken care of by a lovely vet she was very gentle with him.Thank you. X Definitely 5 *
Kerry Barker
Kerry Barker
2020-02-09T19:40:47+0000
Was recommended this vets,was originally at a diff vets,my girl miisha was very poorly,took her here,Nikki the vet is absolutely amazing and I would highly recommend her,she’s been amazing with my baby girl miisha and I honestly can’t thank her enough! Also miisha is still slightly nervous to visit a vets but no where half as bad as what she was at the last place! Yous have a lot of time for our babies and that’s what wee need! Thanks again Nikki ❤️🐾
Hazel McNiven
Hazel McNiven
2020-01-11T13:58:16+0000
Lovely friendly clinic with welcoming staff and smart modern facilities 🥰
Bobbi McAlpine
Bobbi McAlpine
2019-08-23T15:42:21+0000
thank you for looking after our boy Floyd, he is feeling much better. friendly caring nurses & highly recommend this practise to anyone. Craig & Bobbi 😁💙
Audrey McLeod
Audrey McLeod
2019-06-17T18:10:28+0000
The staff are fantastic. Have been looking after our pets for years and would not go anywhere else.
Sandra Shepherd
Sandra Shepherd
2019-03-04T15:56:14+0000
We have a very nervous pooch, they always make time for him and make his visits as pleasant as able. Great staff, and very passionate about what they do.
Arf Ling
Arf Ling
2019-02-07T15:15:20+0000
Can't thank all the staff enough took great care of bertie.
Jeanette Mcnie
Jeanette Mcnie
2018-04-30T18:26:09+0000
Glenn Gordon
Glenn Gordon
2017-10-21T14:55:30+0000
Our furry fella goes by many names. Hector, Grouse detector, Españiel, Wee sh*te and my favourite, The Remarkable Spaniel and remarkable he is. Over the last few days he has endured major surgery to remove an obstruction from his lower intestine namely an apricot pit. He's on the mend now and convalescing at home with a box of Tramadol and some good DVDs although there's only so many times you can watch 101 Dalmatians! A huge debt of gratitude must go to the staff, nurses and veterinarians of Polmont Vets for their care, compassion and skill. He'll thank you all when you next see him, probably by jumping into your arms without warning!
Jill Foster
Jill Foster
2017-10-21T09:24:02+0000
Amazeballs our 3 cats are well looked after here and the staff are great
Nicola McLeod
Nicola McLeod
2017-09-26T16:28:50+0000
Kirsten Morgan
Kirsten Morgan
2017-08-30T12:42:37+0000
Thank you so much for the lovely card and your compassion in helping my son and husband deal with the unexpected death of our family cat. Absolutely outstanding service, it means a great deal.
Fiona Stewart
Fiona Stewart
2017-07-18T18:51:54+0000
Thanks to everyone for looking after Jonty last week. Don't not know what I would,have done without your help and care. I did think I was going to lose him and you were all so caring looking after me too. Thanks,
Coral Hamilton
Coral Hamilton
2017-06-08T15:45:20+0000
Couldn't recommend this place enough. Lovely staff and James was great with our little Hugo. Thanks again!
Michael Parkes
Michael Parkes
2017-06-08T14:48:29+0000
Like to thank James and the staff at Polmont vets for keeping mya alive through her opp and for James for using his dog as a blood donor thank you
Karen H Wilson
Karen H Wilson
2017-05-25T16:47:59+0000
First time at Polmont Vets with our big fella JJ! He was a rescue and wasn't sure how he would react to the vet as he is quite nervous (even though he is an 8st American bulldog) he's a timid big fella. The vet took his time with him. Gave us alot of help, guidance and JJ was on his best behaviour! It was also really good to see the vet teaching the girl from the vet school during our visit.
Nnicky Ppayne
Nnicky Ppayne
2017-05-04T18:58:11+0000
If I could give 6 stars out of 5 I would. Thank you so much to this great team of staff. We had to say goodbye to our lovely 11 year old westie, Archie tonight. Polmont Veterinary Clinic have been with Archie through every jag, illness and condition he's ever had. It's all been too quick and we are devastated. We have had the best care for Archie and we had the best support for us. Thank you all and especially James, Carol and Nikki xxx
Angela Cafferty
Angela Cafferty
2017-03-18T11:06:39+0000
Thank you to all the staff as yous were amazing last night when my pug had to have an emergency operation on her stomach. Cant thank yous enough and so glad she is back home getting loads of TLC. �� xx
Glynis Forrester
Glynis Forrester
2017-02-17T23:40:44+0000
Graham Millitt
Graham Millitt
2017-02-08T11:51:34+0000
Friendly staff and good appointment times for after work. Russ loves the attention he gets �
Fiona Stark
Fiona Stark
2016-12-27T20:38:03+0000
Have been using Polmont Veterinary Clinic Ltd for many years now , staff are always friendly and you always recieve first class service! on our most recent visit can not thank all staff enough for compassion shown, extremely professional, knowledgeable clinic Thank you to all for great standard of service
Lindsay Chapman
Lindsay Chapman
2016-12-22T14:44:18+0000
Wouldnt go to any other practiceive been to a few vets in area before going to polmont they are excellent
Susan Nisbet
Susan Nisbet
2016-12-19T22:00:51+0000
Just like to say a big thank you for helping to get jool back to normal !
June Macmillan
June Macmillan
2016-10-22T09:06:27+0000
Louis Costello
Louis Costello
2016-09-13T16:03:57+0000
Couldn't hope for better care for our pets. Very friendly and caring staff
Gaynor Kettles
Gaynor Kettles
2016-08-20T08:38:29+0000
Couldn't ask for better vets. We had been taking Molly since moving here 10 years ago until we sadly had to have her put to sleep last month. I have no hesitation in recommending this practice as everyone is so friendly and genuinely care about the animals brought in to them. When the time is right for us to get another dog we will most definitely be back.
Ann Costello
Ann Costello
2016-08-05T14:58:38+0000
Very friendly vets and nurses. So nice with my cats and reassuring to me
Stuart Govan
Stuart Govan
2016-07-15T12:49:30+0000
Staff are brilliant make you feel welcome everytime you are there wouldnt take my dogs to any other vets
Karen McMain
Karen McMain
2016-02-06T10:24:05+0000
Thanks to Ruby, Donna and all the Staff for the excellent care and attention given to Bootz. He will be sadly missed xx
Gillian Spence
Gillian Spence
2016-01-15T10:08:01+0000
Always a fantastic service and warm welcome given to animals and their owners! Genuinely interested in the animals welfare and never make you feel daft even when your animal is a fraudster!!! Wouldn't take my dog anywhere else! X
Ann Adrian
Ann Adrian
2015-08-27T16:07:29+0000
Gill Mercer
Gill Mercer
2015-06-22T20:31:46+0000
Dawn Georgeson
Dawn Georgeson
2015-06-22T14:22:36+0000
Having relocated to the area a few years ago I was looking for a caring vets, one that was more concerned about the pet not the money. I fell on my feet finding Polmont Veterinary Clinic. The staff are all amazing and truly care about the pets. Their service is second to none, friendly and knowledgeable. I attend regularly as my dog is diabetic so they know us quite well now, we always get a warm welcome when we arrive, my dog loves going into the practice, no fears as she's displayed in other practice's. They always do their best to accommodate a last minute appointment, wherever possible and are always available for advice over the telephone. If anyone is needing to find a new Veterinary practice don't even consider looking else where, this is a gold, 5 star practice.
Kat Grant
Kat Grant
2015-05-16T10:13:59+0000
Such a good practice. Everyone is lovely and welcoming and willing to go the extra mile to help. I know my boys are in good hands with them and would recommend them to anyone.
Eddie White
Eddie White
2015-03-20T19:59:55+0000
Andrew Burns Ure
Andrew Burns Ure
2014-12-11T19:22:56+0000
Great vet my cat has just had a big operation great care was taken to make sure that he had the best options given what we were faced with can't thank them enough been using them for about 9 years and will continue to use them thanks again folks for all you have done over the years xx
Mark Thomson
Mark Thomson
2014-09-07T20:37:05+0000
Great vets , nothing too much trouble and always look after Bear and my other halfwit Buster with the greatest of care.
Lisa Govan
Lisa Govan
2014-06-22T20:27:03+0000
Polmont vets are the best i have ever been to. Well recommened
Tatjana Sandon
Tatjana Sandon
2014-06-22T17:41:23+0000
Pauline MacLean
Pauline MacLean
2014-06-13T17:26:05+0000
Thorna McDermott
Thorna McDermott
2014-04-22T20:04:06+0000
Just to thank you for being so good at the end of my old pal's time.Everything very calm,respectful and professional.
Next Reviews